Last Updated: [Insert Date]
At LanoWear, customer satisfaction is our priority. As a B2B custom apparel manufacturer, we handle each order with care and precision. Below is our return and refund policy to ensure transparency and trust.
1. Custom Orders – No Returns
All custom-made or personalized items (including logo embroidery, custom sizes, and color matching) are non-returnable and non-refundable, unless they are defective or produced in error by us.
This includes: custom medical scrubs, lab coats, anti-static garments, or any product with customized specifications.
2. Defective or Incorrect Items
If you receive an item that is defective, damaged, or different from what was ordered, please contact us within 7 days of receiving your order.
We will arrange for a return, exchange, or refund under the following conditions:
1.Proof of damage or defect (photos/videos)
2.Original packaging retained
3.Item unused and unwashed
3. How to Request a Return
To initiate a return or replacement:
1.Email us at [support@lanowear.com] 2.Provide your Order Number, Item Details, and Issue Description
3.Include Photos for faster resolution
Our team will respond within 1–3 business days with the next steps.
4. Return Shipping
If the return is due to our error (e.g., defective or incorrect items), we will cover the return shipping cost. For any other cases, customers are responsible for return shipping.
5. Refund Timeline
Refunds will be processed within 7–10 business days after the returned item is received and inspected. Refunds will be issued to the original method of payment.
6. Cancellations
Order cancellations are only accepted within 24 hours of order confirmation. Custom orders cannot be canceled once production has started.

At Lanowear, we offer flexible payment options for our B2B clients. Please review the following payment terms:
1. Accepted Payment Methods
● Bank Transfer (Wire Transfer)
● PayPal
● Credit & Debit Cards (Visa, MasterCard, Amex)
2. Payment Terms
● Standard Orders: Full payment is required before shipment.
● Custom Orders: A 50% deposit is required before production; the remaining 50% is due before shipment.
3. Order Confirmation
You will receive an order confirmation and invoice upon successful payment processing.
5. Late Payments
For payments overdue by more than 30 days, we may charge a late fee of [20]% per month.
7. Questions?
If you have any questions about our return policy, please contact us at:
support@lanowear.com
We are here to help.